Access to Information Request
The Charter of the French language and its regulations govern the consultation of English-language content.
Consultez cette page en français ici.
Corporation d’urgences-santé is subject to the Act respecting Access to documents held by public bodies and the Protection of personal Information (CQLR c A-2.1).
It is preferable to send your request by fax or email to decrease processing time since most of the administrative employees are working from home.
Access to data for study, research or statistics purposes
For all request regarding data for study, research or statistics purposes, please send an email to [email protected].
How to make a request
To obtain access to a document which is not accessible on our web site or to obtain any personal information kept on yourself by Urgences-santé, you can address your request to the person in charge of protection of personal information by email or mail at :
Me Michel Valotaire
Responsable de l’accès à l’information et de la protection des renseignements personnels
Direction générale
Urgences-santé
6700, rue Jarry Est
Montréal (Québec) H1P 0A4
Email : [email protected]
Fax : 514 543-2999
We cannot provide any personal information over the phone. For more information, call 514-723-5600, ext. 5487.
To access administrative records
You can submit a written request by filling out the appropriate form on the Commission d’accès à l’information du Québec website.
All requests for first responder intervention reports on our territory must be sent to Urgences-santé.
Specify the document you want as precisely as possible, for example by describing its nature or specific subject. It is difficult, if not impossible, to fill your request if you ask for all the documentation on a given topic.
Access to information officers are not required to provide documents they do not already possess. They will not, for example, produce a new report based on research on a subject you have requested.
Access to information requests can be made over the phone. However, under Section 45 of the Act respecting Access, only a decision on a written request may be submitted to the Commission d’accès à l’information for review.
To obtain copies of a clinical records and personal information
Communication of personal information request form
Act fo Death (SP-3) request form
To obtain a document on a pre-hospitalization intervention, please request and fill out the Authorization to release information contained in the medical record form. It must be signed by the user or their legal representative. The request must be accompanied by a copy of one piece of ID.
To obtain a copy of an Act of Death (SP-3) produced by an Urgences-santé physician, please fill out the Act of Death Request form (PDF) and attach a supporting document proving your relationship with the deceased. If the death was not pronounced by Urgences-santé, please note that the original death certificates are compiled in the Registre des événements démographiques (RED). It is therefore also possible to obtain a copy of a death certificate (SP-3) by sending a request to the person in charge of protection of personal information at the the Ministère de la Santé et des Services sociaux at: [email protected].
Note: In the event of a coroner’s investigation, Urgences-santé does not produce an Act of Death (SP-3). Please send your request to the coroner’s office.
Denial of a request
If your request is denied in whole or in part, you can send a review request to the Commission d’accès à l’information.
Access to information
Commission d’accès à l’information
Send your access to information request to:
- Coroner’s office
- SPVM (Montréal police department)
- SSIM (Montréal fire department)
- Ville de Laval (Laval police and fire departments)
Applicable laws relating to access to information: